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An excellent article from AIGA, a must read for all researchers and designers. ”Never ask consumers how they would improve a design. They’re not design experts and you want their reactions, not their solutions.”
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Amongst other problems, user generated content can create further difficulties for disabled web users who require content to be delivered in specific ways.
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”Can users tell if a Web site has been made from a photoshop mock up? Most of the time, they cannot. An experienced Web designer could tell just by looking at the code.”
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Teenagers seem to be braver now that they have mobile phones and YouTube.