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”To formalize a definition of usability, I offer up the following: ’the result of actions taken after observing, listening, and learning from real users who are actively engaged in pursuit of a real learning goal’.”
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”It makes sense that some computing laws would apply to the world of the web. Since I have an awful time remembering them, I figured I’d write down the ones that have been helpful to me in my career in the web industry.”