"Now it's true that, unlike translations, many of the guidelines aimed at one group don't get in the way of other users. But what would we do if we designed pages just for one group of users. GMail and other sites have taken vague steps in this direction. At a very brief glance I can see Standard, Standard+Chat, Basic HTML and Mobile versions. What would GMail for screen readers look like?"

"Let's have a 'This doesn't work!' button in as much software as possible, labelled in large, friendly letters and placed where the user can always see it through the tears and red mist. When the user presses it, the software sends back a trace of what parts of the user interface had been involved up to that point. And that's it."

In design, methods may come in handy – but only if you know what you are doing.

This is the most understandable pie chart ever.

"Today even our cellphones have more computing power and graphics capability than those first Palms. In part, I think the relative lack of constraints on our cellphone designers have led them to become sloppy with their design choices, leading to products that are harder, less efficient, and more confusing to use. The designers are not doing their editorial duties. How many clicks, for example, does it take to edit an address book entry on your cellphone?"